User Notification Service

Overview of the Notification System

Starting from version 2014b8, RealOpInsight Ultimate enables a notification system. The notification system, backed by the RealOpInsight QoS Collector Daemon (realopinsight-reportd), enables to automatically send an email to users when a business service goes from normal state to a non-normal state (e.g. Minor, Major, Critical, Unknown). But also reciprocally, when the business service recovers from a non-normal state to normal state.

Like the other part of RealOpInsight Ultimate system, the notification system is highly linked with the delegating management principle. Hence, when a new event occurs on a business service, a nofification is automatically sent to all the users that the business service has been assigned to them.

Only email notification is currently supported, but the support of other notification mechanisms, including SMS notification, is expected to be added to the next releases.

../_images/realopinsight-ultimate-notification-settings.png

A screenshort of the notification settings form.

Email Notification

First, log in into RealOpInsight Ultimate as administrator and follows the below steps:

  • Select the menu Notification Options from the settings page.
  • From the setting form that will appear, select Email as notification type to display parameters to deal with email notification.
  • Set the address to a SMPTP server, it can be the IP address or the hostname (e.g. smtp.example.com).
  • Set the port on which the SMTP server is listening on that server, commonly 25, 465 or 587.
  • Check or uncheck the field Enable SSL to tell whether the SMTP server requires secured connection or not.
  • Set a username to use to log in to the SMTP server. It’s highly recommended to use an email-based username (e.g. username@example.com), as the username is used as SMTP sender parameter in the email headers.
  • Set the password associated to the SMTP user.

Finally, restart the RealOpInsight QoS Collector Daemon to ensure that the new settings are taken into account.

$ sudo service realopinsight-reportd restart